Redding Auto Repair

Very very good communicators!!! They explained everything regarding what was done to my vehicle. It was a small fix but I will be back if anything else happens to my vehicle. Very great place!

My experience started off with a little miss communication,I talked to Brandon about what I wanted done and from him to the mechanic it was miss communicated and i didn’t get exactly what i wanted,so I talked to Brandon about it and he took care of it no extra charge and it ended up being the best experience I ever had from automotive shop,I normally do all my own work but in the future it’s likely I’ll be having Quality do the hard stuff because they did a good job and didn’t try to tack on extra charges.

We were driving from Medford to Fresno and our serpentine belt broke on us 30 miles from Redding. We had it towed to Quality Auto Shop, they couldn’t get us in due to them having so many vehicles/customers. My husband bought the parts and we had it on, just struggled to get it over the top part of the alternator. I finally went in and asked if they could lend a hand, Frankie helped us and he had it on within 2 seconds. They didn’t ask for any money. We had 2 dogs with us, along with me being pregnant. We are so thankful for Frankie and Qualify Auto Shop for helping us. I cant even describe how happy I am to be sitting in a running vehicle with air conditioning. A MILLION THANKS FRANKIE!!!!

Was extremely excited to use QAR because of word of mouth, thought maybe I have a new place to take all my vehicles - let’s start with something easy, recharge my AC unit on my wife’s 2016 Suburban, it still blows cold, but not as cold as it was. So I call, make an appointment - 0800. I show at 0750 and told that no techs are in and it will be at least 2 hours to “get to my vehicle.” Hmmm - 2 hours to get to it? So, my appointment should have been made for 1000? Oh well - I gave them two stars because the guy working the front desk was apologetic. Remember - this is an “appointment only,” shop.

Was extremely excited to use QAR because of word of mouth, thought maybe I have a new place to take all my vehicles - let’s start with something easy, recharge my AC unit on my wife’s 2016 Suburban, it still blows cold, but not as cold as it was. So I call, make an appointment - 0800. I show at 0750 and told that no techs are in and it will be at least 2 hours to “get to my vehicle.” Hmmm - 2 hours to get to it? So, my appointment should have been made for 1000? Oh well - I gave them two stars because the guy working the front desk was apologetic.

excellent customer service

Don't let them order your parts ,they will order the cheapest and try and mark it up 400% ,I found a Radiator at Napa for $230 then called them and they said the don't use costumer part ,I said fine get it from Napa ,they charged me$ 460 for a cheaper $120 Radiator from Napa, they didn't even take Napa stickers of new Radiator ,I know they need to make a profit but that is some n_iga sh_t

Just looking for advice. Too busy on a friday afternoon

I have a Hyundai car that has been broken for a long time and sent it to them for repair, they checked the car very quickly, and it turned out that the engine of the car was completely broken (2007 car), and the repair cost $10000 about. I don't think it's worth repairing, but the service staff in this car repair company have a very good attitude and are very honest and professional. I highly recommend everyone to come here for car repairs as they are honest and professional 👍👍👍!