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Mon - Fri: 7:30 AM - 5:30 PM
Saturday - By Appointment Only
5

Still waiting for my car but I can already say AWESOME! Broke down east of Redding travelling to bay area for a funeral. AAA towed me here upon his recommendation. As the driver stated "Don't let it fool you with all of the vehicles parked around, he works a lot & gets them in & out." Got my car in a bay right away & had my diagnostic within the hour. Part is on the way & I will be back on the road in a couple hrs. I can live with that!! The guy behind the counter is pleasant & sweet to try & keep me entertained! Thank you Quality Auto Repair Team! Not from here but will recommend when I can & will keep in mind any time I am travelling thru!

5

Well all those people who have given Frankie at Quality Auto Repair 5 stars know why I am writing this review. He is a man of his word and provides excellent repair and customer service. His entire staff was friendly and professional. He had to order a part from GM and promised stay late the following day to get me back on the road. Well he did just that and stayed until almost 8pm to finish the job. He allowed me to stay in his lot with my trailer until I was back on the road. I never yelp, but Frankie deserves the recognition for doing such amazing work and running such a great shop. If you are looking for a fair, hard working, extremely talented auto mechanic, search no more and go see Frankie at Quality Auto Repair. I know you will be yelping too! Frankie and Lacy, thank you for everything. Every time we come through Redding you can expect more grape juice from Sonoma wine country. Ken and Kat

5

I rarely give a 5 Star review but Quality Auto earned it today. My wife was driving south on I-5 in northern CA today when her vehicle started gaining/losing speed, and the instrument panel started going crazy. I looked on Yelp for a well-reviewed repair shop in Redding, CA and found Quality. Made a call from my office to Lacy (sp?) who could not have been more helpful and understanding. I explained that my wife was driving to LA and asked if she could go to the head of the line when she arrived. Lacy didn't argue, she just said "of course". My wife arrived, Lacy was waiting, the staff put our car on the analyzer right away and $145 later (2 speed sensors), my wife is back on the road and all is good. Great customer service from a company that I have never dealt with before and will probably never deal with again since I don't live anywhere near Redding. I could not be more pleased and I hope you think of Quality the next time you need someone to look at your vehicle.

5

I have NEVER had a better customer service experience anywhere. Insurance took a month to give coverage on the most minor of accidents, making quailty auto repeat steps several times, and they cooperated all along the way, not charging me for the extra time they had to hold my car. It's family owned and operated. Local. They were the best!

5

Hardly ever give a place 5 stars but they deserve it. I HATE MIDAS!! Should have listened to the tow truck driver & immediately brought my car here. Would have saved money, & a great job was done. So I always bring my hoopty here now.

5

Frankie is an upstanding guy. Took my car in, mid road trip after it started making some bad sounds. He looked at it him self while his crew was on lunch break. He had us back on the road in no time flat, and did not charge us because the problem took care of itself (rock in the brakes). Thanks Frankie

5

In answer to nates review: you would be hard-pressed to find a more skilled, honest, hard working man of integrity than Frankie Manfredonia, the owner of Quality auto repair. I am so disappointed to see your post after I did not purchase the BMW x5 from you. when my mechanic tells me that he would not let me drive the car without repairing something vital, I listen.!! He was doing a remarkable job by looking out for my safety and my pocketbook. please remove your post, it is totally incorrect, unfair and without merit. A loyal customer who is very thankful to Frankie and Quality auto repair, Debbie Beaver. I just got off the phone with Quality auto repair. After the post Nate made, Frankie called him to discuss the situation. This is how much integrity he has;, he offered to pay for an independent assessment of the BMW X 5 by any shop of Nate's choosing. At absolutely no cost to Nate he was willing to have his diagnosis verified. Unfortunately, Nate refused his offer. I don't know how anyone at any repair shop in Redding, or elsewhere for that matter, could be more honest. I am more than a loyal customer and I will remain so. Once again , my thanks to Frankie, his wife Lacey and the whole team at Quality Auto!

5

Went here after checking them out on yelp....everything posted is true: professional, honest, great prices, high level of expertise. I'm so glad I took my car there...

5

Wow! What an amazing business. I can not be more happier with my experience on the mechanical and customer service . I have been looking for an honest and fair mechanic for a long time and I finally found one . Frankie and Lacey are so personable and kind. Not only did Frankie do the work that we had discussed but he also fixed the latch in the back so it no longer rattles. Lacey was a very kind and sweet lady she made my son and feel as if we had known them forever. I will recommend this auto repair shop to everyone I know .

5

Extremely good service at a great price! We were on our way home from a 7 day road trip in the RV when a terrible rattling sound started just 30 miles outside of Redding. It was so bad we weren't sure we would even make it to Redding. We brought up Yelp and saw several rave reviews about Frankie's shop. Frankie met us outside the shop, took the RV for a drive immediately and diagnosed the problem right away. He even gave us options for the repair which many mechanics don't do. Fortunately he found the part needed close by so he had it delivered, installed and on the road within an hour! On top of it all, his wife was extremely friendly and accommodating with the kids and made them comfortable in her office without complaint. We could not have been more impressed! The only downside is we don't live in Redding or else we would definitely become regular customers. We are extremely pleased and on our way home!

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