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Saturday - By Appointment Only
5

During a cross country road trip my car broke down and we got stuck with a horrific mechanic in a different town. After they messed up the repairs my car broke down near Redding and was towed to Quality Auto. The tow truck driver said they were honest people and he was right. They were extremely fair in pricing and helped me get back on the road as soon as possible. They also had a very nice waiting room that I didn't mind sitting in for a couple of hours. Wish I had this place in my home town!

4

I got my ford f150 engine replaced engine here. I made a mistake destroyed my v8 5.6 liter triton engine, being totally broke, I brought it to Quality auto until I had the money. That was 4 weeks later. They also replaced the timing belt for free in labor after they found that was needing replacement. The repair job was by the book and Frankie's price wasn't beat, mostly matched by all the techs in the area. My only problem was that I had some items in my truck missing after I picked it up. They left the windows open and the truck parked across the street from the shop. All in all, I'm pretty happy with the service I got, even though a few formalities were missed. I just grabbed my keys and went to the truck after and didn't hear a word from anyone except the secretary. I spent 3k+ so I expected more of a farewell lol I guess they see that kind of money a lot.

5

Excellent customer service. Hopefully I won't need to, but I'll be back anytime something goes wrong.

5

Great Customer Service! 10/10 would recommend.

5

Just wanted to state the excellent service that I received from Quality Auto Repair in Redding, CA while traveling from Washington to Los Angeles. The staff at Quality Auto Repair was extremely personable, professional, and efficient in diagnosing the problem with my truck. Even though the Quality Auto Repair's shop lifts were full, they could still accommodate travelers needs in a blink. I would recommend any non-trusting local or traveler to bring their automobile in for whatever repairs necessary. Thank you to all of the staff members at Quality Auto Repair!

5

The brakes in my Ford F-350 were squealing and the pedal was soft, almost going to the floor. I took the truck into one of the big franchise tire and brake stores, the one that did my brakes the last time, and after two days, a replaced master cylinder, new calipers, etc, they determined I needed a new ABS module that would set me back about $1100. Since it was my third vehicle, I asked them to put all the original parts on the truck and give it back, which they did with no charge. A few months had passed, and I am now driving the truck full time, so I had a need to deal with the brake issues. I heard good reviews about Quality Auto Repair, so I thought I would give them a try. They replaced the brakes and tested them, but the problem with the soft pedal wasn't solved. They told me I needed a new master cylinder. I explained that it had been replaced once, but didn't solve the roblem, so the old one was put back on. As a process of elimination, they went ahead and changed the master cylinder and it fixed the problem, and for a heck of a lot less money than the big store. As consumers, we're kind of at the mercy of the mechanic to be honest and good at what they do. We have to trust them. I can say based on my experience, these folks know what they are doing, are prompt and courteous, can be trusted to diagnose and solve issues at a fair price. Thank you, Quality Auto Repair!

5

Well, when my vehicle broke down, I planned to go to another shop that was super cheap but it had mixed reviews and they didn't seem organized, professional etc. The tow truck driver recommended me the Frankie at quality automotive. I was leery to try a new mechanic but decided to take a risk. I arrived shortly and discussed the repair needs with Frankie and got my estimate. He was very helpful, accommodating to my requests as I usually repair my own vehicles. I'm sorta particular that way. Anyway, he was very fast, did what he said he would do. His shop was very organized and he had a fantastic waiting room and clean and professional staff. Usually shops like this charge $120hr and charge you exactly what the "book" says. Frankie only charged me the time it actually took him. I found him to be very fair and honest, reliable. That's why I rated them 5 stars!

5

Awesome service, car repairs were done same day! Beautiful waiting room, definitely going back when needed.

5

On our trip from LA to Seattle, my 1999 Astro Van broke down north of Redding just before the Memorial Weekend. The AAA recommended mechanic would not be able to get to it for four days, but Frankie at Quality Auto Repair looked at it and fixed it and we we were on our way within three hours. Quality Auto was fast, courteous, and professional.

5

I own a 2014 Subaru BRZ. I trust very few to work on my car. When I have problems I go straight to Frankie at quality auto repair. Fixed right the first time, always smiles from the girls in the front. Amazing price for what they do!! Thank you Frankie.

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